Frequently Asked Questions

Do I have to pay extra fees?

Hotel room rates are based on double occupancy. You usually don't have to pay extra for kids in the room. But hotels often charge $20 to $50 per additional guest.

Can I change my reservation?

If you have a refundable reservation, you may opt to cancel the booking in the app and rebook your stay for your new preferred dates. If your hotel reservation is non-refundable, please contact the hotel directly to obtain approval to cancel the reservation without penalties so that you may rebook for the new dates.

What happens if a host cancels?

If the reservation is canceled more than 30 days before check-in, the fee is 10% of the reservation amount. When calculating cancellation fees, the reservation.

How do I cancel my reservation?

Contact the hotel or booking agency directly to see if they are willing to accommodate you and issue a refund. If so, you're all set! This is obviously the best option, as it guarantees the largest possible return on lost money.

If I cancel, will I get a full refund?

The hotel has the legal right to keep the money," she says. "But I've found that if you have a reasonable excuse for canceling the room, most places will offer you a refund without you even having to ask.

What happens if a guest damages a property?

Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the registered guest.

What is a special offer?

Offering special discounts or value added services is the easiest and quickest way to draw travelers' attention to your hotel.

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